Terms, in plain English.

1Who we are

ACR Desk is a service of Ashdi LLC, a Wyoming limited liability company (“we,” “us”). We evaluate web-based software for accessibility and write Accessibility Conformance Reports and, if you order them, the code fixes for the issues we find. We work in writing, by email.

2The quote is the agreement

Before any payment, we send a written quote: the product and version, the standard (WCAG 2.1 Level A and AA unless agreed otherwise), the VPAT® edition, the screens and key flows in scope (up to 15), the fixed price and the delivery date. When you accept it and pay the deposit, the quote and these terms form our agreement. Anything not in the quote is not part of the job unless we both agree to it in writing.

3Prices and payment

• ACR, WCAG edition: $1,490. ACR, Section 508, EU or INT edition: $1,990. Prices in U.S. dollars.
• 50% is due when you accept the quote and 50% on delivery, by card through a Stripe payment link. You receive a receipt for each payment.
• ACR Care: $199 per month, billed monthly by card, with a three-month minimum, then month to month. Cancel by email; cancellation takes effect at the end of the billing month.

4Delivery date, and late means free

The delivery date in your quote counts 5 business days from the moment we have all three of: the deposit, a working test account, and the agreed list of screens and flows. If your test environment is unavailable during testing, the date moves by the same amount of time, and we tell you in writing the same day.

If we miss the delivery date, you don’t pay. We refund the deposit in full, cancel the balance, and still deliver the report.

5What you receive

The ACR on ITI’s VPAT® 2.5Rev template in the edition quoted, as a Word file and an accessible HTML version; a prioritized fix list; a draft accessibility statement; and, for the Section 508 edition, GSA’s Issue Detail Supplement and a draft Supplemental Accessibility Report.

6Retest and corrections

One retest of the issues in the fix list is included, at any time within 90 days of delivery, completed within 3 business days of your request, followed by an updated ACR. If a remark is wrong on the facts, we correct it at no charge. We do not change a finding because it is inconvenient.

7Code fixes (optional)

If you want us to write the fixes for issues in your fix list, we send a separate written quote: the issues covered, how we access your code, the fixed price and the delivery date. Payment works as in section 3, and the late-delivery rule in section 4 applies to that date, counted from when we have the deposit and access to your code.

• We work in a copy or a branch of your code and deliver the changes as pull requests or a patch. We never deploy, and we never change your live product.
• Your developers review, test and merge every change. You decide what ships, and when.
• We don’t add a third-party library unless the quote names it. If an issue sits in code we can’t change — a third-party component, for example — the quote says so.
• Each quote includes a retest of the fixed issues, followed by an updated ACR. If a fix we wrote doesn’t resolve its issue, we revise it at no charge.

8Your part

• Provide a working test account and accurate information about the product and version.
• Review the report before you use it. The ACR is your statement about your product: you approve it, publish it under your name and answer for it to your buyers, as ITI’s instructions place the integrity of the report’s data on the vendor.
• Tell us if your buyer requires something specific — a WCAG version, an edition, a format, or a named assistive technology — before you accept the quote.

9What the ACR is, and isn’t

An ACR records the results of a manual, tool-assisted evaluation of the screens and flows in scope, in one version of your product, on the dates tested. It is not a certification — none exists for ACRs — and it is not legal advice. We do not guarantee that your product conforms to any standard or law, that a buyer will accept it, or that you will not receive a complaint or a claim.

10What we don’t do

• Change your code outside a code-fix quote you accepted, deploy to your live product, or install overlays or widgets.
• Evaluate native mobile apps, desktop software or hardware.
• Test with screen readers other than VoiceOver with Safari on macOS unless your quote includes them, or under the DHS Trusted Tester process.
• Give legal advice, review contracts, or sign warranties or indemnities on your behalf.
• Hold calls or meetings.

11Cancellation and refunds

You can cancel before testing starts and get the deposit back in full. Once testing has started, the deposit covers the work done, except under the late-delivery rule in section 4, which always applies.

12Confidentiality and data

We use your test account only to do the work, do not enter real personal data, and delete the credentials when the work is delivered. Your product details, findings and reports are confidential: we don’t publish them or name you as a client without your written permission. If you order code fixes, we ask for access without production data or secrets, use your code only for that work, and delete our copy once the retest is complete; if we come across production data or secrets anyway, we don’t use them and we tell you. The sample on this site is fictitious. How we handle the personal information you send us is described in our privacy policy.

13Ownership

Once paid in full, the ACR, the fix list, the draft statement and any code we write for you are yours to use, edit and publish. We keep our methods, checklists and internal tools. The VPAT® template and name belong to ITI and are used as ITI allows.

14Limitation of liability

Our total liability under any engagement is limited to the amount you paid us for that engagement. We are not liable for indirect or consequential losses, including lost contracts.

15Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules.

Questions about these terms? Email contact@acrdesk.com before you order. VPAT® is a registered service mark of the Information Technology Industry Council (ITI).