Questions
One question, one page, one sourced answer.
The questions software vendors and their buyers ask about VPAT®, Accessibility Conformance Reports and the rules behind them. Each page opens with a direct answer and lists the primary sources it relies on. For short answers about our service, see the FAQ.
Deadlines and legal requirements
What the ADA Title II rule, Section 508 and the European Accessibility Act actually require, and of whom.
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Was the ADA Title II web accessibility deadline delayed, and what are the new dates?
No longer April 24, 2026: public entities of 50,000 or more people now have until April 26, 2027, and smaller ones until April 26, 2028.
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Does the ADA Title II web rule apply to software vendors?
Not directly, but it covers what public entities license from you, so the requirement reaches you through their contracts.
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Is a VPAT required by law, or is it really voluntary?
The VPAT® template is optional; for federal sales the ACR is not, and public buyers can require one by contract.
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Does the European Accessibility Act apply to a B2B SaaS product?
Usually not for software sold only to businesses, but EU public buyers must write accessibility criteria into what they buy.
The VPAT® and the ACR
What the template is, which edition to use, what its terms mean, and which WCAG version to report.
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What is the difference between a VPAT and an ACR?
The VPAT® is ITI’s blank template; the ACR is the completed report for one product and version.
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Which VPAT edition do we need: WCAG, 508, EU or INT?
WCAG for WCAG-based requests, Section 508 for federal agencies, EU for EN 301 549, INT for all three.
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What do Supports, Partially Supports and Does Not Support mean in a VPAT?
ITI’s conformance levels, with GSA’s reading: a row marked Partially Supports or Does Not Support does not conform.
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Should our ACR report on WCAG 2.1 or WCAG 2.2?
Report the version your buyer names; WCAG 2.2 adds six Level A and AA criteria and also answers a 2.1 request.
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Can our ACR cover only part of our product, such as sign-up and checkout?
Yes, if the Notes say what it covers; but a public buyer needs the part its users rely on, not just checkout.
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What should the “Evaluation Methods Used” section of our ACR say?
Who tested, with which assistive technology and tools, and by which method — the facts a reviewer weighs each answer against.
Procurement, updates and cost
How buyers read an ACR, who should write it, how often to update it, and what it costs.
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Will an ACR with a lot of “Partially Supports” cost us the deal?
Not by itself: GSA says non-conforming products are still considered, and buyers look for specifics and a roadmap.
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Can we fill out our own VPAT, or do we need a third party?
Yes, ITI says so; but the HECVAT asks about third-party audits, and GSA tells buyers to verify claims.
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How often should we update our VPAT?
When a release changes accessibility, and within 12 months if universities buy from you.
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How much does a VPAT cost?
The template is free; our ACRs cost $1,490 (WCAG edition) or $1,990 (Section 508, EU or INT), fixed.
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A bid due next week asks for our VPAT. How fast can an ACR be done properly?
Five business days at a fixed price for a focused scope: narrow the scope, not the testing, and for federal bids GSA’s guidance requires a complete ACR for award.
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A university is reviewing our VPAT. What do its accessibility reviewers look for?
The conformance column, the remarks behind each level, a roadmap for every gap, and often their own test of your product.
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A university wants an accessibility roadmap with our VPAT. What should it include?
Each barrier from your ACR, its repair status, a target date, and the workaround in the meantime.
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A university wants an EEAAP for our software. What is it, and what do we commit to?
The buyer’s plan for equivalent access while your product has barriers; you may be asked to co-write it or sign your fix commitments.
Get a quote
Have a buyer’s request in hand?
Forward it to us. We reply within one U.S. business day with the edition it calls for, a fixed price and a delivery date.
Not ready to share the request? Start with a free accessibility snapshot — three real issues on your public pages, in writing, within one U.S. business day.